Works with R.C.G and is a director P2C; a leadership development and process improvement company that delivers improved customer service, capacity, efficiency, and continuous improvement capability to clients in the financial services, manufacturing, retail / distribution, telecommunications, and government sectors.
Ian’s line management and consulting experience includes accountability for delivering significant IT technical and business redesign programs in Australia, Europe, and Singapore. Training design and delivery has been a core component of Ian’s, commencing with the Price Waterhouse technical IT training for all new consultants in Europe, line management accountability for the Lean Six Sigma curriculum and delivery at Commonwealth Bank, and P2C’s curriculum of courses for senior leadership, executive managers, process improvement teams, and continuous improvement programs. Thousands of course participants can attest to Ian’s engaging and challenging presentation style and coaching.
Highlights of Ian’s developing career include:
Developing and delivering key network technology training to Price Waterhouse consultants across Europe attaining international renown for his ability to take charge of and rescue technology programs on the brink of failure. Examples include major SAP, PeopleSoft, internet banking, and GST programs for top 20 listed corporates in Australia
Being a member of the leadership team for Commonwealth Bank’s Lean Six Sigma program, including group-wide accountability for the curriculum and the Wealth Management Division program
Forming Process2Customer Consulting Group with co-director George Potamianakis. Ian’s passion is building a customer service ethic and continuous improvement capability in the teams he works with; solving problems based on data. His training courses provide a fun and powerful learning environment from C-Suite to service teams.
A senior executive with extensive experience in senior leadership roles and achieving best practice results in owning and running large manufacturing, automotive, financial services, FMCG consumer packaging businesses.
He commenced his career with the Ford Motor Company Australia in numerous supervisory, design and technical roles, with assignments based in Europe and the U.S.A
A former Director/Part owner of the Plexicor Group of Australia
Expert in the provision of strategic and leading-edge advice in:
Kaizen Lean Six Sigma C.I /T.Q.M Continuous Improvement methodologies
Business process and customer service reengineering and process improvement Customer Service Experience Optimisation and VOC / Voice of the customer strategic deployment systems
Supply chain optimisation / logistics / materials / people / systems
He has excellent coaching, mentoring and facilitation skills, a genuine team player and results-oriented with excellent inter-personal and presentation skills. Ralph has tertiary qualifications,
Agile / Lean Trainer (Melbourne)
Agile / Lean Trainer (Sydney)
Agile / Lean Trainer (Perth)
Lean Six Sigma Yellow/Green/Black Belt Training & Certification in Melbourne
Lean Six Sigma Training in Melbourne As one of Melbourne's leading Strategic Business Improvement Consulting Groups @ Richter Consulting Group (RCG), we are passionate about delivering world class breakthrough strategic Kaizen Lean Six Sigma process and customer service outcomes, coaching training mentoring and reskilling your teams in Lean optimisation methods and tools
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Works with R.C.G and is a Director of Process2Customer (P2C) and is currently working with a number of financial organisations and government clients assisting with the development and implementation of leadership development, business improvement programs, and project delivery.
George has a passion for helping people and organisations in developing change leadership skills at all levels, facilitating unique learning experiences with hands-on project and business coaching as a means of continually updating knowledge and experience.
George has an exceptional track record in creating high performance business improvement teams and engaging with business improvement leadership, sponsors, and stakeholders, and is widely regarded as one of the leading practitioners of Lean Six Sigma process improvement methods in Australia.
His program design, deployment, change management, team building, leadership and organisational development experience spans many successful corporate-wide programs and his corporate roles include Asia Pacific Manager for IT Quality & Six Sigma Plus in Honeywell, Master Black Belt in Telstra and Executive Manager in the Commonwealth Bank. George was instrumental in the development and implementation of the Commonwealth Bank’s Lean Six Sigma Program.
Agile / Lean Trainer (Queensland)
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A senior executive with extensive experience in senior leadership roles and achieving best practice results in running large manufacturing, automotive, financial services, FMCG consumer packaging businesses.
He commenced his career with the Ford Motor Company Australia in numerous supervisory, design and technical roles, with assignments based in Europe and the U.S.A Former Director/Part owner of the Plexicor Group of Australia; A Tier one “Best Practice” automotive component supplier to the automotive, telecommunications and packaging industries. This business was sold in 1996. Commenced with Amcor Packaging Australasia as a senior Divisional General Manager Australasia establishing best practice operating divisions, structures, frameworks and systems to achieve a best in class cost and preferred status with our large customer supplier base.
Currently is principal of Richter Consulting Group and senior business associate with P2C (Process 2 Customer) & CP Australia (Cleaner Production Australia). Over the last sixteen years providing consulting services as a senior professional services executive with significant experience providing dynamic strategic leadership advice in business performance and process improvement and leading many diverse organisations and teams in meeting strategic business goals across a diverse wide range of industry sectors. speciality areas include process and systems automation to eliminate waste utilising Kaizen Lean Six Sigma process improvement methodologies, systems implementation, IT Strategy and adoption, shared services and project and change management best practice.
He has excellent coaching, mentoring and facilitation skills, a genuine team player and results-oriented with excellent inter-personal and presentation skills. Key capabilities include
A proven track record of delivering organisation change programs and business improvement projects beyond the budget/R.O.I targeted plan; typical improvements range between 27% to 50% uplift in process and customer service capability, completing over 75 major DMAIC/DFSS lean and six sigma with over 250 Kaizen / Agile based business improvement projects with project values exceeding 95 million/with 100 + million dollars of savings
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Works with R.C.G and is a Partner with Xscale Alliance / Descaled Agile / Director of The Agility Collective ; John is a highly effective, adaptable, experienced and capable IT & business strategy, change and projects manager, with core, generic skills that has allowed him to successfully migrate and work across multiple industries.
He has 25 years recent international experience in Outcome Delivery and specialising in project turnarounds, having worked on initiatives in the UK, Ireland, New Zealand and Australia, with wide sector experience across a number of industries.
Led ITC, e-commerce and payments strategy development at two major Australian banks after a similar role in Europe for a group of Australian subsidiary banks, and as systems development manager for a key UK bank, this followed a big 4 consultancy and team leader roles on a major UK payments initiative, EftPos UK.
John has been consulting for the last 16 years as a senior projects manager on major ICT and business initiatives / re-alignments, in the financial services, insurance, logistic / warehousing, manufacturing, ICT, local government, Telco and payments sectors (UK and AUS).
With strong business acumen, has successfully completed business strategy development, review & re-alignment for smaller ICT based organisations and performed in an M&A role for major corporations.Now effectively utilising agile and lean techniques to transform both business and technology areas within clients. He additionally trains educates and mentors in this critical area of future business and IT process and team development.
Outcome Delivery | Education | Mentoring | Strategy | Facilitation | Coaching Business | Agile | Lean | NLP Practitioner | HPT | Lean & Org. Change | Scaled Agile
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